Are you the star in the service sky? Do you live and breathe service and are you passionate about customer service? Do you have a talent for communication and master every challenging situation with flying colours? You can't wait to maintain order on our trains as if you were in your own living room and create a feel-good atmosphere?
Then we are looking for you as
- First point of contact for our passengers
- the face of the City-Bahn Chemnitz
- Advisor for our customers on VMS and Deutsche Bahn fares, timetables and connections
- Rescuing passengers in an emergency in the event of disruptions, during replacement services and at major events, both on the train and on the platform
- Everyday hero for people with limited mobility
- Ticket inspector
- Key figure in the management of ticket machines, the distribution of passenger information and quality surveys
We, that's the City-Bahn Chemnitz!
We have been around since 1997. As a municipal railway company in the heart of the "City of Modernity", we are the driving force behind the Chemnitz model and the most innovative transport provider in the region. On the rails, we combine the railway and urban tram network to form an efficient and integrated public transport system and offer people in the central Saxon conurbation a reliable, barrier-free and transfer-free transport connection to Chemnitz city centre - in the interests of the environment and for sustainable regional transport development.
To make it work with us, you need
- Completed training or qualification as a train attendant or customer advisor in local transport
- a valid car driving licence and a vehicle
- Good knowledge of VMS and Deutsche Bahn tariffs
- Very good knowledge of German and basic English
- a well-groomed, friendly and self-confident demeanour
- Enjoy dealing with people and a high degree of service orientation, sense of responsibility, commitment, resilience, ability to work in a team and empathy
- Self-organisation and personal responsibility
- Willingness to work shifts, weekends and public holidays for our passengers
If you decide in favour of us, you will receive
- Around 200 colleagues who love what they do and yet sometimes despair
- Shared responsibility for 4.3 million passengers a year
- naturally a permanent position
- the choice of whether you would like to work 38 hours per week with 27 days of holiday per year or 39 hours per week with 6 additional days of holiday
- an attractive monthly salary in accordance with the standard national pay scale plus performance-related shift allowances
- Company pension scheme after the end of the probationary period
- Professional and personal development opportunities in a company with a vision for the region
- Planning security for leisure time and family through a regulated annual work schedule
Unser Zug fährt in Richtung Vielfalt – und du bist herzlich eingeladen, mitzufahren! Bewerber/-innen mit Schwerbehinderung sowie ihnen gleichgestellte Bewerber/-innen sind ausdrücklich erwünscht und werden von uns bei gleicher Eignung bevorzugt berücksichtigt.
If you would like to join us in living and developing our vision, I look forward to receiving your application by e-mail to bewerbung@city-bahn.de or by post to City-Bahn Chemnitz GmbH, Jana Beljakow, Bahnhofstraße 10, 09111 Chemnitz.
Best regards
Jana
Personnel Management Officer
