Lateral entry as customer advisor in local transport (d/m/w)

Du liebst es anderen Menschen mit tollem Service schöne Momente zu bereiten? Du bist ein Kommunikationstalent und meisterst jede herausfordernde Situation mit Bravour? Du kannst es kaum erwarten die Ordnung in unseren Zügen wie in deinem eigenen Wohnzimmer zu verteidigen und so für eine Wohlfühlatmosphäre zu sorgen? Dann passt du perfekt zur City-Bahn!

Ab 1. Juni 2025 suchen wir genau dich als

  • erste/-n Ansprechpartner/-in für unsere Fahrgäste
  • the face of the City-Bahn Chemnitz
  • Advisor for our customers on VMS and Deutsche Bahn fares, timetables and connections
  • Retter/-in von Fahrgästen in der Not bei Störungen, während des Ersatzverkehrs und bei Großveranstaltungen sowohl im Zug als auch am Bahnsteig
  • Everyday hero for people with limited mobility
  • Ticket inspector
  • Key figure in the management of ticket machines, the distribution of passenger information and quality surveys

You can look forward to a challenging and recognised qualification programme. You can expect exciting and varied tasks with intensive support and, if you pass the exam, a permanent position with attractive standard pay.
Das Schulungszentrum bei unserer Ausbildungspartnerin (Die Länderbahn GmbH DLB) verfügt über langjährige Erfahrung samt qualifizierten und engagierten Ausbilder/-innen. Darüber hinaus wirst du auch von unserem Unternehmen intensiv begleitet und hast jederzeit eine/-n kompetente/-n Ansprechpartner/-in.

We, that's the City-Bahn Chemnitz!

We have been around since 1997. As a municipal railway company in the heart of the "City of Modernity", we are the driving force behind the Chemnitz model and the most innovative transport provider in the region. On the rails, we combine the railway and urban tram network to form an efficient and integrated public transport system and offer people in the central Saxon conurbation a reliable, barrier-free and transfer-free transport connection to Chemnitz city centre - in the interests of the environment and for sustainable regional transport development.

To make it work with us, you need

  • Completed vocational training and ideally professional experience in the service sector
  • a valid car driving licence and a vehicle
  • Very good knowledge of German and basic English
  • a well-groomed, friendly and self-confident demeanour
  • Enjoy dealing with people and a high degree of service orientation, sense of responsibility, commitment, resilience, ability to work in a team and empathy
  • Self-organisation and personal responsibility,
  • Willingness to work shifts, weekends and public holidays for our passengers

If you decide in favour of us, you will receive

  • Around 200 colleagues who love what they do and yet sometimes despair
  • Shared responsibility for 4.3 million passengers a year
  • Of course, permanent employment after passing the exam
  • 27 days holiday during the qualification
  • After passing the exam, you can choose whether you would like to work 38 hours per week with 27 days of holiday per year or 39 hours per week with 6 additional days of holiday
  • An attractive monthly salary during the qualification programme and, after successful completion, remuneration in accordance with the standard national pay scale plus performance-related shift allowances
  • Company pension scheme after the end of the probationary period
  • Professional and personal development opportunities in a company with a vision for the region
  • Planning security for leisure time and family through a regulated annual work schedule

Unser Zug fährt in Richtung Vielfalt – und du bist herzlich eingeladen, mitzufahren! Bewerber/-innen mit Schwerbehinderung sowie ihnen gleichgestellte Bewerber/-innen sind ausdrücklich erwünscht und werden von uns bei gleicher Eignung bevorzugt berücksichtigt.

If you would like to join us in living and developing our vision, I look forward to receiving your application by e-mail to bewerbung@city-bahn.de or by post to City-Bahn Chemnitz GmbH, Jana Beljakow, Bahnhofstraße 10, 09111 Chemnitz.

Best regards

Jana
Personnel Management Officer

Are you interested?

Please send your application documents by e-mail to Jana Belyakov (Personnel Officer)